Leveraging the IT Community

Troubleshooting servers can be a daunting task, particularly at 3:00 a.m. Leveraging the expertise and knowledge of IT professionals globally to find the solution greatly reduces the mean-time-to-resolution. This talk is focused on building a new broad resource for sysadmins by sysadmins. Starting with the concepts that made the site Wikipedia a great success and tools like grep so universal, this talk will discuss the challenges of building a large IT community/knowledge base and how to bring IT troubleshooting to the next level.

Patrick is Chief Community Splunker and an expert in building thriving online communities. Prior to joining Splunk, he oversaw SourceForge.net for five years. Patrick grew the site from a few thousand users to over a million registered open source developers and 97,000 open source software projects. Splunk is leveraging his experience to build a vibrant community around key Splunk technologies and services.