QA and the System Administrator

As enterprises grow and more tools and services are provided by the System Administration Organization, there is a greater need for customer representation and independent validation of both internal and external applications. We will share with you some of the tools and techniques that we've developed in order to guarantee a quality experience and maximize the productivity of our engineers. At the very least, we'll tell you why they only notice when things don't work.

Adam Haberlach leads an elite group of QA Engineers who serve the the System and Network Operations teams at Google. In his previous lives, he's been a QA engineer for Be Inc. and the sales/support engineer for a startup developing software for managing wireless networks. In between checking LDAP performance metrics and sorting bugs, his hobbies include photography and the occasional bout of rock climbing.