Unifying Unified Voice Messaging

Roughly 18 months after installing a unified voice messaging system, we picked it up and merged it into our pre-existing production email domain. This paper deals with both technical aspects deploying a unified messaging system, as well as the cultural shock of merging the very different operational domains of Email support with Telecommunications support into a shared support model. As an added bonus we will discuss the merging two Exchange/Active Directory worlds into one with minimal impact on the existing users of both systems. Lastly, we will discuss some issues of operating a partially unified voice messaging system.