The System Administration Maturity Model - SAMM
Carol Kubicki
Motorola Cellular Infrastructure Group
Abstract
The Capability Maturity Model (CMM), published by the Software
Engineering Institute, has been used by software development
organizations to improve the processes used to develop software
products. The System Administration Maturity Model (SAMM) is an
adaptation of the CMM to make it more relevant for system and network
administration organizations. The SAMM seeks to describe the key
processes required for a system and network administration
organization to flourish into higher levels of process maturity and
enjoy the benefits associated with mature organizations such as high
quality products and services produced on time, and within budget
limits.
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