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USENIX Tenth System Administration Conference (LISA
'96)
RUST: Managing Problem Reports and To-Do Lists
Craig Ruefenacht
University of Utah
Abstract
Organizing and managing to-do lists and user reported problems
efficiently are important tasks for system administrators. The
overhead of organizing them involves time. As the to-do list and
problem reports increase, so does the time required to organize and
maintain them. Without an effective method of managing these lists,
important issues may be ignored and forgotten.
This paper describes our experiences in evaluating and
implementing problem and work tracking software. Initially, we
examined and tested currently available software. We found,
however, that they poorly addressed some problems facing our
computing facility. We therefore designed and implemented a ticket
system that would best fit the needs of our network.
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