@inproceedings {218869,
	author = {Liz Fong-Jones and Kristina Bennett and Daniel Quinlan and Gwendolyn Stockman and Stephen Thorne},
	title = {Developing Effective Service Level Indicators and Service Level Objectives},
	booktitle = {SREcon18 Europe/Middle East/Africa (SREcon18 Europe)},
	year = {2018},
	address = {Dusseldorf},
	url = {https://www.usenix.org/node/218870},
	publisher = {USENIX Association},
	month = aug
}
