@inproceedings {267714,
	author = {Jeremy Elson and Jon Howell},
	title = {Refactoring Human Roles Solves Systems Problems},
	booktitle = {Workshop on Hot Topics in Cloud Computing (HotCloud 09)},
	year = {2009},
	address = {San Diego, CA},
	url = {https://www.usenix.org/conference/hotcloud-09/refactoring-human-roles-solves-systems-problems},
	publisher = {USENIX Association},
	month = jun
}
