@inproceedings {268731,
	author = {Daniel S. Crosta and Matthew J. Singleton and Benjamin A. Kuperman},
	title = {Fighting Institutional Memory Loss: The Trackle Integrated Issue and Solution Tracking System },
	booktitle = {20th Large Installation System Administration Conference (LISA 06)},
	year = {2006},
	address = {Washington, D.C.},
	url = {https://www.usenix.org/conference/lisa-06/fighting-institutional-memory-loss-trackle-integrated-issue-and-solution-tracking},
	publisher = {USENIX Association},
	month = dec
}
