Software Loved by its Vendors and Disliked by 70% of its Users: Two Trillion Dollars of Healthcare Information Technology's Promises and Disappointments

Professor Koppel is a leading scholar of healthcare IT, and of the interactions of people, computers and workplaces. His articles in JAMA, JAMIA, Annals of Internal Medicine, NEJM, Health Affairs, etc. are considered seminal works. Professor Koppel is on the faculty of the Sociology Department and of the Medical School at the University of Pennsylvania. Koppel is also a Senior Fellow of the Leonard Davis Institute at Penn’s Wharton School. In addition, Koppel is a co-investigator of Penn’s National Science Foundation Project on Safe Cyber Communication and Smart Alerts. At Harvard, Dr. Koppel is co-PI on the FDA-funded study of prescribing errors related to patient data displays.  Also at Harvard, he is the Internal Evaluator of their project to create new HIT architecture. His work combines ethnographic research, extensive statistical analysis, surveys, and usability studies. Working with colleagues at Dartmouth and USC, he also studies workarounds to cybersecurity.