UX Design and Education for Effective Monitoring Tools

The fastest way to become a 10X engineer is by enabling 10 other engineers to do their jobs better. As infrastructure engineers, part of our mission is to empower the rest of our engineering organization to use the tools we develop correctly, quickly, and independently. Yet we often fall short of that mission in unexpected ways. In this talk, I will explain ways to make concepts like interpolation, aggregation, and alerting more intuitive and how to identify pain points for new users. I'll go over common misconceptions users have about monitoring and how you can clear up this confusion with improved training and UI design.