Steve Mushero, ChinaNetCloud
People love to build new systems from scratch, but the real world is full of large & messy systems with limited documentation, manual processes, huge technical debt, and a myriad of problems. These often need to be taken over, stabilized, managed, optimized & upgraded for the long-term, usually without downtime, a process can take a week, a month, or a year. This is a large-scale Managed Service Provider's look at their last decade of the tools and processes to do this on 1, 10, and 100+ million-user systems on the ever-chaotic Chinese Internet.
Steve Mushero, ChinaNetCloud
Steve Mushero is CEO of Ops Platform provider Siglos, and CEO of ChinaNetCloud, China's first Internet Managed Service Provider, AWS Partner, and manager of hundreds of large-scale (up to hundreds of millions of users each) systems. He's previously been CTO in a variety of organizations in Silicon Valley, Seattle, New York, and around the world.
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author = {Steve Mushero},
title = {Taking Over \& Managing Large Messy Systems},
year = {2018},
address = {Nashville, TN},
publisher = {USENIX Association},
month = oct
}