![](https://www.usenix.org/sites/default/files/styles/board_bio_photo/public/courtney_eckhardt_200x230.png?itok=lzJyvSko)
Courtney comes from a background in customer support and internet anti-abuse policy. She combines this human-focused experience with the principle of Conway’s Law and the work of Kathy Sierra and Don Norman into a wide-reaching and humane concept of operational reliability. You can find her knitting in the audience of conference talks, and she's always interested in cat pictures.
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