Leading a Team with Values

Adding a small set of authentic, opinionated, collaboratively formed core values can be the magic ingredient to building a high performing, happy team.

In this talk you'll hear the story of how, through the introduction of four core values, the Intercom Infrastructure team achieved significant improvements in service reliability, cost effectiveness and dramatically reduced their interrupt driven workload. You will also hear how and why core values actually work and how to apply them in your own team environment.

Rich enjoys learning from interesting outages, loves hard infrastructure scaling challenges, and runs on Starbucks coffee. He is currently Director of Engineering @ Intercom and is an ex Facebooker and Amazonian.