With over 20 years of experience in the tech industry, and job titles ranging from Technical Writer, to Systems Engineer, to Program Manager, to Lead Problem Engineer (my personal favorite), I've worn more than a few hats and been victimized by more than a few badly designed online services. 19 years at Microsoft had me working on various TV-division projects, Windows Phone, Cortana, and Bing until my new adventure with Amazon, where I help run what, depending on who you talk to, is the largest no-SQL installation in the world.