Laura leads the research program at Jeli.io, where she studies software engineers as they cope with the cognitive complexities of keeping distributed, continuous deployment systems reliably functioning and helps to translate those findings into a product that is advancing the state of the art of incident management in the software industry. Her research interests lie in resilience engineering, coordination design, resilient systems control, and building tooling to enable adaptive capacity across distributed work teams. She was a researcher with the SNAFU Catchers Consortium from 2017–2020, working closely with large and medium-sized digital service companies to identify and support resilient performance within their engineering teams. Laura has a Master's degree in Human Factors & Systems Safety, a Ph.D. in Integrated Systems Engineering from the Ohio State University, and extensive experience working in industrial safety & risk management