Brent Chapman is a Staff Engineer at Slack, with a focus on incident management. This involves building Slack's incident management capabilities; keeping incident management running smoothly day-to-day; helping the company learn from past incidents, and prevent and prepare for future incidents, and sharing Slack's incident management story with customers and the industry at large. Brent leads the training program for incident management processes throughout Slack Engineering, is the lead developer and instructor of Slack's classes for incident commanders, and is the co-developer and lead instructor of our classes for incident responders (which includes all engineers at Slack). He frequently coaches incident commanders throughout the company, at all levels, especially when they are new and growing into the role.