Andreas F. Bobak, Google
Historically, SREs built tools that were often only useful for a small set of users, leading companies to put their focus (and money) on training users and not on building a frontend that is easily comprehensible to a large number of different users. As a company grows, the percentage of people that understand the intricacies of the full production stack will shrink compared to the percentage of people who have a desire to understand the state of production, requiring a shift in tradeoffs: away from scrappy tooling to a more deliberate approach to designing user experiences for SRE. This talk summarizes three important aspects to keep in mind when making those tradeoffs.
Andreas Bobak, Google
![](https://www.usenix.org/sites/default/files/styles/speaker_photo/public/bobak_andreas_200x230.jpg?itok=oHjAhdRi)
Andreas has developed scalable frontends for >20 years. He joined Google SRE 5 years ago to help improve the frontend of the internal monitoring application. Prior to that, he worked for different banks, focusing on developing modern and user-friendly trading software (FX, structured products) for internal and external users.
![](https://www.usenix.org/sites/all/modules/usenix/usenix_files/images/usenix-locked.png)