Em Ruppe, Jeli.io/PagerDuty
Is your incident severity a complex word problem? Do you arbitrate which severity an incident should be during the incident itself? Do you know what the difference between your severities are? Do you even have incident severity in your org? Let's talk about the lies we tell ourselves about incident severity, and how to find what kind of severities might actually work for your organization.
Em Ruppe, Jeli.io/PagerDuty
Em Ruppe is a Product Manager at Jeli.io (recently acquired by PagerDuty) who has been referred to as “the Bob Ross of incident reviews.” Previously they have written hundreds of status posts, incident timelines and analyses at SendGrid, and was a founding member of the Incident Command team at Twilio. Em believes the most important thing in both life and incidents is having enough snacks.
author = {Em Ruppe},
title = {What Is Incident Severity, but a Lie Agreed Upon?},
year = {2024},
address = {San Francisco, CA},
publisher = {USENIX Association},
month = mar
}