Alex Hidalgo, Nobl9, and Cail Young, Octopus Deploy
Format: AMA Session
Service Level Objectives are a core element of many organizations' SRE strategies. SLOs seem simple, but the way in which they are constructed and used has broad consequences for organizations, and for SRE teams' success. The session hosts will lead a discussion that gets into the nitty-gritty of implementing, maintaining, and living with SLOs and error budgets.
Alex Hidalgo is the Field CTO at Nobl9 and author of Implementing Service Level Objectives. During his career he has developed a deep love for sustainable operations, proper observability, and using SLO data to drive discussions and make decisions. Alex's previous jobs have included IT support, network security, restaurant work, t-shirt design, and hosting game shows at bars. When not sharing his passion for technology with others, you can find him scuba diving or watching Premier League football. He lives in Brooklyn with his partner Jen and a rescue dog named Taco. Alex has a BA in philosophy from Virginia Commonwealth University.
Cail has spent the last couple of decades working at the intersection of people and technology: in the performing arts, in the motion picture industry, and now in the field of software operations. He is fascinated by learning from incidents - large and small - and will gladly trade stories about them.
author = {Alex Hidalgo and Cail Young},
title = {Service Level Objectives},
year = {2025},
address = {Santa Clara, CA},
publisher = {USENIX Association},
month = mar
}