Randall (Randy) Horwitz, IBM CIO
Fortunately, Society is becoming more inclusive, enabling all of us to learn to work with people with differing abilities, like those who are visually impaired. We all want to be more inclusive, but how do we best collaborate with a visually impaired incident analyst or responder? What kinds of challenges do they have? How can they collaborate if they can’t see our dashboards?
Resolving difficult incidents always requires leveraging different perspectives, and people who think/hear/see differently can provide a game changing perspective.
Please join Randy Horwitz, visually impaired Senior Technical Staff Member, IBM CIO and former incident responder for a 35-minute presentation demonstrating how to bridge these gaps. Screen reader demos will be provided.
Randall (Randy) Horwitz currently works as a Senior Technical Staff Member for the CIO Technology Platforms Transformation I&T Operations organization.
Since 2016, when he worked as the support manager for the IBM Developer Experience, Mr. Horwitz has been passionate about development teams being able to respond to and learn from their incidents. For example, in 2017 he was instrumental in the Virtual Private Cloud UI team being the first in its organization to have a documented follow the sun incident response process.
Mr. Horwitz currently leads the Learning from Incidents and Problem Management programs for his CIO organization.
He graduated with a Bachelor’s of Science in Computer Science from the Rochester Institute of Technology in 1999 and has been with IBM ever since. One of his proudest accomplishments remains being a blind UI developer on the WebSphere Admin Console team, where he drove line items to make it 100% accessible to those with disabilities.
author = {Randall (Randy) Horwitz},
title = {Inclusive {SRE}: Best Practices for Working with a Visually Impaired Incident Analyst or Responder},
year = {2025},
address = {Santa Clara, CA},
publisher = {USENIX Association},
month = mar
}