Building Large Scale Services

Yahoo! Service Engineers (SE) specialize in bridging the gap between system administration and development. SEs are tasked with delivering a reliable, consistent quality service through the use of best practices. They must understand network, OS, hardware, and customer use cases; and dive deep into the application internals.

In this talk, Jennifer will describe her journey with the Sherpa service at Yahoo! and lessons learned about building a reliable, consistent, and high-quality service from scratch.

The key takeaway from this talk will be to educate practitioners on successful strategies and pitfalls when building out a service.

Jennifer has worked in education, startup, and large-scale environments, which has contributed to a diverse set of experiences. Currently she is a lead senior service engineer at Yahoo! with a focus on customer service experience. She completed her B.S. in Computer Science at Notre Dame de Namur University. She has previously presented on Visualizing Self—Exploring Your Personal Metrics at Velocity and Dungeons and Data at Strata.