Shiri Yitzhaki, Itzhak Tueg, and Tapan Shah, Amdocs
How do you implement SRE in a big managed services organization (~5,500 employees), running operations for fifty big Telecommunications & Media companies?
Amdocs managed services organization has implemented SRE to revolutionize the way we run operation by treating operations as a software challenge with inner sourcing and reuse as key principles, in order to improve customer experience and operations efficiency.
To make the change we established a program that focused on three dimensions: people—upskilled the teams and implementing blameless postmortem, processes—changed the day to day to include development of automations in agile, and technology—introduced new tools and technologies.
Itzhak Tueg, Amdocs
Itzhak Tueg worked as a software program manager in the telecommunication and media industry. For the past two years, he has led the SRE implementation program at Amdocs Managed Services group.
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author = {Shiri Yitzhaki and Itzhak Tueg and Tapan Shah},
title = {{SREs} at Telecom and Media Industry: Bridging between Legacy and Cloud Native Apps},
booktitle = {SREcon20 Americas (SREcon20 Americas)},
year = {2020},
url = {https://www.usenix.org/conference/srecon20americas/presentation/yitzhaki},
publisher = {USENIX Association},
month = dec
}