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Tanner Lund has been studying incidents and what they can tell us about systems for the better part of a decade. During his time supporting cloud platforms, building data pipelines, managing crises, and improving site reliability, he's found there is a lot more to understand about how software and people work (and don't work) together. Throughout it all his focus has been on understanding complex systems and how we achieve our goals through them, seeking to unlock their secrets. That may take a while...