Alex Hidalgo, Nobl9, and Heinrich Hartmann, Zalando SE
This session is an opportunity for people to come together and discuss SLOs, facilitated by our knowledgeable guides. This is not a prepared talk or workshop—expect a less-formal session with plenty of opportunity to ask questions and to talk to other attendees who are interested in SLOs.
Alex Hidalgo, Nobl9
Alex Hidalgo is the Field CTO at Nobl9 and author of "Implementing Service Level Objectives." During his career he has developed a deep love for sustainable operations, proper observability, and using SLO data to drive discussions and make decisions. Alex's previous jobs have included IT support, network security, restaurant work, t-shirt design, and hosting game shows at bars. When not sharing his passion for technology with others, you can find him scuba diving or watching Premier League football. He lives in Brooklyn with his partner Jen and a rescue dog named Taco. Alex has a BA in philosophy from Virginia Commonwealth University.
Heinrich Hartmann, Zalando SE
Heinrich Hartmann is a seasoned expert with a decade of experience in Reliability Engineering. Currently, he serves as the Senior Principal SRE at Zalando, a leading European e-commerce company, where he oversees company-wide reliability practices. Before joining Zalando, Heinrich was the Chief Data Scientist at the Monitoring Platform Circonus, where he managed the analytical product offerings and pioneered histogram methods for latency monitoring.
Heinrich is a frequent speaker at industry conferences and is best known at SRECon for his regular "Statistics for Engineers" masterclass.
author = {Alex Hidalgo and Heinrich Hartmann},
title = {Service Level Objectives},
year = {2024},
address = {Dublin},
publisher = {USENIX Association},
month = oct
}