Courtney Eckhardt, Heroku, a Salesforce Company
Seattle has two of the longest floating bridges in the world, and in 1990, one of them sank while it was being repurposed. This accident was a classic complex systems failure with a massive PR problem and great documentation. That combination is an excellent frame for talking about incident retrospectives—the good, the bad, the vaguely confusing and unsatisfying. Come for the interesting disaster story, stay to learn about the language of blame and how to ask warm, thoughtful engineering questions.
Courtney Eckhardt, Heroku, a Salesforce Company
Courtney Eckhardt first got into retrospectives when she signed up for comp.risks as an undergrad (and since then, not as much has changed as we’d like to think). Her perspectives on engineering process improvement are strongly informed by the work of Kathy Sierra and Don Norman (among others). You can find her knitting in the audience of conference talks, and she's always interested in cat pictures.
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author = {Courtney Eckhardt},
title = {Retrospectives for Humans (a Crash Course)},
year = {2019},
address = {Singapore},
publisher = {USENIX Association},
month = jun
}