SRE Then vs SRE Now: A Balancing Act between Reflexes and Intuitive Instincts at PayPal

Deepa Elumalai is a technologist with over 14 years of experience in software development. She is a passionate problem solver and machine learning enthusiast with a heightened desire to explore technology. She's a strong advocate of the "automate everything possible" ideology. It all started with her journey at HCL where she built simulators and automation test frameworks to automate protocol testing for VoIP devices. Her next venture saw her gain strong PayPal domain expertise as a Site Reliability Engineer and with her problem-solving savviness, she spearheaded the team and built Snap, an "Auto Triage Platform" to troubleshoot incidents and alerts. She explored technologies, brought in insights to triage data by applying machine learning techniques. This transformed the platform to pronounce accurate triage results with very quick response time. She loves cooking and enjoys playing cricket and football with her two adorable sons!