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Burnout and Ops
LISA: Where systems engineering and operations professionals share real-world knowledge about designing, building, and maintaining the critical systems of our interconnected world.
The LISA conference has long served as the annual vendor-neutral meeting place for the wider system administration community. The LISA14 program recognized the overlap and differences between traditional and modern IT operations and engineering, and developed a highly-curated program around 5 key topics: Systems Engineering, Security, Culture, DevOps, and Monitoring/Metrics. The program included 22 half- and full-day training sessions; 10 workshops; and a conference program consisting of 50 invited talks, panels, refereed paper presentations, and mini-tutorials.
Lars Lehtonen, opsangeles.com
Infrastructure engineering is a craft learned outside of classrooms. The discipline is ever-changing. Our value is not in credentials or the recall of accumulated facts, but instead by our capacity to tackle the unknown.
Failures of management, product, development, and QA hit us first, usually in the dead of night. Established industries have begrudigingly accepted the need to pay for 24/7 staffing, but our teams are so small that we can find ourselves permanently on-call. Some organizations delay hiring ops talent for so long that it is impossible for the new hire to improve the infrastructure. Instead the engineer is sacrificed to an all-hours cycle of quick-fixes and looming crises.
The first bout of burnout is inevitable. How are we to know our limits until we run in to them? Burnout, sufficiently advanced, is permanent damage. I've recovered from bad situations in both startups and a huge corporation. I am going to share some war-stories and describe the fixes that I implemented to protect my long-term livelihood.
Lars Lehtonen, opsangeles.com
Lars Lehtonen consults as an engineer for the smallest and largest companies in Los Angeles. He is one year shy of having 20 years of Linux experience.
Open Access Media
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author = {Lars Lehtonen},
title = {Burnout and Ops},
year = {2014},
address = {Seattle, WA},
publisher = {USENIX Association},
month = nov
}
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