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Transforming to a Culture of Continuous Improvement
Courtney Kissler, Vice President of E-Commerce and Store Technologies, Nordstrom
We went from agile transformation to focusing on a leadership development program (which then became an exercise in defining our culture) to a technology strategy story which includes creating a culture of continuous improvement.
Courtney began her career at Nordstrom in 2002 as a security engineer and by 2004 had moved into a leadership role supporting the Direct operations team. After occupying various leadership roles in infrastructure/operations, she moved into roles supporting the Integration Competency Center, Corporate Center delivery teams, and E-commerce program management. In 2012, Courtney assumed her current role supporting program management, delivery and support for the in-store customer mobile app team, innovation lab and continuous improvement.
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author = {Courtney Kissler},
title = {Transforming to a Culture of Continuous Improvement},
year = {2014},
address = {Seattle, WA},
publisher = {USENIX Association},
month = nov
}
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