Adele Shakal has more than 15 years’ experience with project management, business process analysis and design, knowledge management, emergency operations and drill planning, business continuity, service management, UNIX system administration, and Web technologies in university environments. She has presented on IT disaster preparedness and Google Apps for Education at CENIC, EDUCAUSE, and APRU conferences. Certified in ITIL Foundations, she often functions as a structured and unstructured liaison between technical teams and management tasked with implementing ITIL and ISO processes. Her B.S. is in GeoChemistry from California Institute of Technology, and she now heads up Project and Knowledge Management at Metacloud, Inc., a managed private cloud company.
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